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Major fashion and lingerie retailer Victoria’s Secret faces outages as it deals with the fallout of a cyber incident.
The US lingerie company addressed customers on its website earlier this week, saying that it was dealing with a “security incident” that led to systems being taken offline.
“Valued customer, we identified and are taking steps to address a security incident. We have taken down our website and some in-store services as a precaution,” the company said.
“Our team is working around the clock to fully restore operations. We appreciate your patience during this process. In the meantime, our Victoria’s Secret and PINK stores remain open, and we look forward to serving you.”
Victoria’s Secret did not disclose any details of the incident, such as whether customer or company data could be at risk. However, in statements shared with media, the company details some of its response.
“We immediately enacted our response protocols, third-party experts are engaged, and we took down our website and some in-store services as a precaution,” the retailer told TechCrunch.
“We are working to quickly and securely restore operations,” the spokesperson said. The company said its stores remain open.
Reddit users suspect that the incident could be a ransomware attack or a data breach.
“The original Reddit post also said that all Victoria’s Secret IT workers were off until Thursday. No one allowed to come into the office, or even remote work,” said one user.
“To me, it sounds like a data breach, or possibly even ransom malware.”
However, at this stage, no threat actor has taken responsibility for the incident.
Following disclosure of the incident, Victoria Secret closed shares at US$20.99, down roughly 7 per cent.
The Victoria’s Secret outage closely follows a service outage at media and music streaming giant Spotify.
Roughly 14,000 US users reported issues with Spotify’s services, alongside 4,000 in the UK, according to DownDetector.
Australian users also reported widespread outages, with 1,000 reports spiking at 10am.
A large majority of these reports were with the app. Ninety-seven per cent of reports found issues with the app in the UK and US, while 88 per cent of Australian users had the same issue.
“The homepage is blank, it’s so ridiculous,” said one DownDetector user.
Based on the number of DownDetector reports since the spike, the issue seems to have been resolved. However, user reports suggest that some have lost their playlists.
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