Login
iscover
Share this article on:
Powered by
MOMENTUM
MEDIA
Powered by MOMENTUMMEDIA
The satellite-based telco has failed to provide the ACMA with adequate complaint reports on four separate occasions.
The Australian Communications and Media Authority has issued satellite communications firm Starlink with a warning after the company failed to comply with rules regarding complaints reporting.
Australian telecommunications industry rules call upon telcos with more than 30,000 active services to file reports of complaints no more than 30 days after the end of each quarter, something Starlink has failed to do four times between October 2023 and July 2024. Starlink passed the 30,000 services in operation milestone in March 2024.
“The ACMA monitors telco complaints data to ensure telcos are meeting their obligations towards customers and as a means of tracking where improvements may be needed,” ACMA member Samantha Yorke said in a May 23 statement.
“This data helps us understand current issues facing Australian consumers and identify complaint trends across industry.
“Starlink’s failure to submit the required complaints reports in a timely way hampered the ACMA in its role of monitoring whether Starlink is meeting its obligations towards consumers.”
The complaint reports that the ACMA receives help in ranking telcos according to complaint-handling metrics, while also assisting consumers in resolving issues with their providers.
David Hollingworth has been writing about technology for over 20 years, and has worked for a range of print and online titles in his career. He is enjoying getting to grips with cyber security, especially when it lets him talk about Lego.
Be the first to hear the latest developments in the cyber industry.
