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BeyondTrust expands Microsoft Teams Remote Support integration

BeyondTrust is building on its existing framework with Microsoft Teams by releasing the BeyondTrust Remote Support 22.2 to bolster Remote Support integration.

user iconReporter
Wed, 20 Jul 2022
Microsoft Teams
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The new BeyondTrust release introduces 1:1 screen sharing for a Microsoft Teams chat, multi-portal support, custom greetings, and instance customisation for remote support users.

With the sustained increase in remote and hybrid working, Tal Guest, senior director of product management at BeyondTrust, explained that Microsoft Teams has become a critical connection and collaboration tool for many organisations.

"Recognising this new reality, BeyondTrust set out to bring remote support functionality to the Teams chat function where many interactions with customers occur on a constant basis."

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"The enablement of key use cases in BeyondTrust Remote Support allows service desk representatives to save time and resources by generating sessions directly from the Teams interface with one click."

"This streamlines the process for customers, to ensure they receive help faster," Guest said.

Users can now leverage the extended capabilities of Remote Support further into the systems and processes that service desks rely on. The Remote Support External Jump Groups integration with BeyondTrust Password Safe extends access capabilities via SSH and RDP which simplifies the workflow.

BeyondTrust Remote Support 22.2 has enhanced capability for:

  • Microsoft Teams integration that allows remote support sessions to be started from within a Teams chat session, saving time and providing a more seamless experience;
  • enhanced BeyondTrust Password Safe integration, which enables multiple Jumpoints to be utilised, expanding and enhancing the integration between Remote Support and Password Safe.
  • syslog access from the appliance UI that allows reports to be downloaded directly from the appliance.

Strengthening an organisation's security posture via furthering the goal of least privilege, BeyondTrust Remote Support 22.2 also aims to improve support for technicians' and admins' capability to conveniently and securely access systems.

[Related: Business services increasingly targeted by cyber threat actors]

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