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Phone and email scammers impersonating the Australian Cyber Security Centre

The Australian Cyber Security Centre (ACSC) has warned that phone and email scammers are impersonating the organisation.

user iconReporter
Tue, 25 Jan 2022
Phone and email scammers impersonating the Australian Cyber Security Centre
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The ACSC has raised a 'medium alert', regarding phone and email scammers phishing for credentials under the organisation's name.

In a post on the ACSC website, the organisation states that it is aware of phone calls and emails from scammers claiming to be ACSC employees or stating they are working in collaboration with the ACSC.

The scammers are calling from "spoofed" Australian phone numbers, offering to resolve malware issues or requesting assistance in the apprehension of cyber criminals according to the ACSC.


"The Australian government will never phone you to request access to your computer or request you to purchase cryptocurrencies or gift cards.

"If you receive a suspicious phone call, take the caller's details, hang up and contact the company they claim to represent via official communication channels listed on their website. Never call a number provided by the scammer.

"If you receive an email from the Australian Cyber Security Centre (ACSC) and you wish to verify that it is legitimate, please contact us on 1300 CYBER1," the ACSC said.

The scammers are requesting details of the individual’s network and devices, including their IP address, and guiding the individual to download remote access applications such as "TeamViewer" or "AnyDesk", giving the scammer access to the individual’s computer.

The scammer will then persuade the individual into revealing sensitive personal information by asking for copies of identity documents, or by suggesting the individual to log into their bank account.

In addition to the calls, cyber criminals are masquerading as ACSC members in emails requesting recipients download "antivirus" software through a malicious link or advising the recipients their personal information (username and/or passwords) have been "compromised".

In these instances, cyber criminals are providing malicious email attachments. If clicked on, the link or attachment downloads and installs malicious software to the individual's computer.

Scammers may also request the purchase of cryptocurrencies or gift cards to "help stop the criminals", requesting secrecy, or threatening to arrest individuals who do not comply.

If you have fallen victim to these phone calls or emails and paid money or exposed personal information, you can lodge a cyber crime report for assessment by police.

If you require assistance, you can contact the ACSC via 1300 CYBER1.

[Related: New research reveals over 40bn records were exposed worldwide in 2021]

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