Barracuda augments cloud-based remote monitoring and management services

Secure cloud provider Barracuda has made improvements to the company’s remote monitoring and management offering to enable managed services providers (MSPs) to enhance their endpoint protection.

Global secure cloud provider Barracuda Networks announced that the company would update the Barracuda RMM, Barracuda’s secure cloud-based RMM platform.

Chris Crellin, senior director, product management at Barracuda MSP, outlined that the improvements to the RMM will enhance the capabilities of MSPs to offer enhanced endpoint protection.

“The continued enhancements we are making to Barracuda RMM are part of our ongoing commitment to supporting MSPs in improving their security offerings,” Crellin said.

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“RMM tools must become part of an MSP’s daily client security posture assessment and remediation. Today, we are making those tasks easier for service providers to drive business value within their customer base, by adding new features and capabilities focused on mitigating security risks and protecting customers’ data and applications.”

According to a release from the company, the improvements to the RMM include a Windows Defender Antivirus integration to provide protection to an MSP’s Microsoft platforms, an improved patch management process for both Microsoft and third party applications, enhanced integrations with the Barracuda Intronis Backup to sync information and data, and integration with the ServiceNow PSA tool to manage IT tickets.

The recent upgrades had been well received by the market.

“As a long-term partner of Barracuda MSP, we were excited to learn, when we decided to move forward with ServiceNow, that Barracuda RMM can integrate with it. With this new integration, we can centralise our events and IT ticket management through ServiceNow,” Nadra Yazaji, senior director, RSM US LLP, said.

“The bi-directional communication ensures that when tickets are resolved, it closes the alert within Barracuda RMM, streamlining our management process and reducing our administrative overhead. Servicing over 500 client sites, it is important for us to be as efficient as possible, and Barracuda MSP has been a great partner to facilitate this.”