CrowdStrike and Qualtrics have announced a new platform integration designed to help organisations detect and mitigate security risks within customer and employee experience programs.
The integration connects CrowdStrike’s Falcon Shield with Qualtrics’ own platform, enabling security teams to monitor user activity, permissions, configurations and data access in real time.
The two companies said this will allow organisations to identify misconfigurations, detect unusual access patterns, flag bot activity and enforce security policies automatically.
Experience management platforms have become critical enterprise systems as organisations use them to collect customer feedback, employee sentiment, and behavioural data. But their growing importance has also made them attractive targets for attackers and a potential source of compliance risk.
“Every company competes on experience, and experience is built on trust,” Daniel Bernard, chief business officer at CrowdStrike, said in a statement.
“By integrating Falcon Shield with the Qualtrics platform, we’re helping customers secure their most valuable data and ensure the integrity of every interaction.”
The move is designed to provide continuous monitoring and automated protection, allowing organisations to respond to threats without manual intervention. Falcon Shield can detect configuration errors, anomalous access and risky integrations, and initiate policy-based remediation to reduce exposure.
Qualtrics said the partnership will help organisations maintain trust as they adopt AI-driven workflows.
“Trust is the currency of innovation in business today, especially when delivering exceptional customer and employee experiences,” Assaf Keren, chief security officer at Qualtrics, said.
“Through this integration, our customers have the visibility and control they need to secure AI-driven workflows while moving at the speed modern business demands.”
David Hollingworth
David Hollingworth has been writing about technology for over 20 years, and has worked for a range of print and online titles in his career. He is enjoying getting to grips with cyber security, especially when it lets him talk about Lego.