Login
iscover
Share this article on:
Powered by
MOMENTUM
MEDIA
Powered by MOMENTUMMEDIA
UK retailer Marks & Spencer (M&S) has finally restored its click and collect service after facing a major cyber attack that crippled its systems almost four months ago.
M&S is a UK-based retail giant that sells clothing, homewares, beauty products, food and more. It has over 1,000 stores across the UK and employs over 70,000 people worldwide.
In April, M&S was the first of three major retail giants, alongside Co-op and Harrods, to reveal that they were dealing with a cyber incident and quickly shut down several aspects of their operations to deal with the intrusion.
One of those services was its click and collect service; the takedown of which was met with anger from its customers.
“Cheers [M&S] for sending me this 2 hours AFTER I drove a 26 mile round trip to collect my parcel, only to be told I couldn’t have it (even though it’s there). What a wasted journey. I now have to drive back again in the next couple of days,” said one user on X.
Now, almost four months later, M&S has announced that its click and collect service is back online.
“Click & Collect is back,” the company said.
“You will now be able to make a purchase online with an option for free store collection. This will see the return of our click and collect kiosk screens and returns bin this week,” the M&S Douglas location added.
“We look forward to seeing our collection customers again!”
Additionally, M&S managing director for fashion, home and beauty John Lyttle said that M&S had restored full online delivery offers across homeware, beauty and fashion, including online order returns.
“You can now order online for collection from any M&S store across the UK or choose next day or nominated day delivery. You can also now return your online order to any M&S store,” he said.
M&S faced a longer recovery than its competitor Co-op, thanks to a slower response and a delay in locking out the threat actors.
The retailer also announced it was facing a revenue loss of £300 million (just over AU$625 million). Earlier reports suggested that the company was losing £43 million every week.
Be the first to hear the latest developments in the cyber industry.
