Login
iscover
Share this article on:
Powered by
MOMENTUM
MEDIA
Powered by MOMENTUMMEDIA
The Australian website of hacked UK retail giant Marks & Spencer (M&S) has been disabled as part of the company’s cyber attack response, the company has revealed.
On 26 April, M&S posted on social media announcing that it had disabled its Australian and several other international websites and had halted online orders as it dealt with a cyber incident.
“As part of our proactive management of a cyber incident, we have made the decision to pause taking orders on some M&S International operated websites including yours,” the retailer said on its Australian Instagram page.
M&S has no physical stores in Australia, meaning that local customers looking to purchase from the UK retailer are completely cut off.
“We informed customers on Tuesday that there was no need for them to take any action. That remains the case, and if the situation changes, we will let them know.
“Our experience team – supported by leading cyber experts – is working extremely hard to restart online and app shopping.”
Despite the statement going up in April, the Australian M&S website still displays: “We have paused online orders”, and attempts to purchase items online leads to the retailer’s cyber statement.
Australian M&S customers are attempting to get more information from the UK retailer, other than online orders being paused.
One Instagram user responding to the post was wondering when they would receive a refund, presumably from an order they were waiting on that the outage would prevent them from receiving.
“Hi, I’m still waiting for my refund!! There has been no communication as to when we will be refunded,” said the user.
M&S warehouse staff were asked to stay home in April as there were no online orders to complete. There has been no sign that they have been asked to return.
There is also currently no known date for when operations will return.
Be the first to hear the latest developments in the cyber industry.
