Patra, who has been in the role at ANZ for six months, has announced a new nine-point technology “roadmap” that works in line with the bank’s wider 2030 strategy.
In an article published on ANZ’s bluenotes page, Patra said that a good relationship between business and technology divisions at ANZ is critical to success.
“With this foundation, we can strengthen resilience, simplify legacy platforms and ultimately enable the business to deliver market-leading customer experiences,” he said.
Patra also acknowledged that the industry, like all, was at an interesting time for technology, as the increased use of AI, the increased severity of cyber threats, and the need to shift away from reliance on legacy systems create a difficult path forward.
“Less than a year in, I acknowledge I don’t have all the answers, but what I can say is the path forward is about finding the balance between modernising while maintaining continuity for our customers,” he said.
Patra added that the roadmap has nine “strategic priorities” but did not outline them in the article.
The write-up also featured a short interview with Patra, in which he said that during his time at ANZ, he noted the bank’s customer landscape, culture, and “pain points”, and that now it was time to shift.
“The reason that you need to understand ‘the lay of the land’ is because that will determine your ambitions,” he said, adding that his experience has allowed him to bring “clarity” to ANZ’s new path.
“The 2030 strategy is one aspect. The technology strategy that we build on top of the 2030 strategy is starting to come out, and people see that line of sight and getting that tight in terms of where we are heading,” he said.
In the video, he reiterated that cyber and AI were the most challenging technologies for the sector and urged that the biggest priority was dealing with those issues at pace.
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