The company reportedly will move its current billing systems for its wholesale divisions and consumer business into a single system called Aria Billing Cloud, which will be provided by SaaS billing automation platform Aria Systems.
The system has a dedicated AI framework that utilises a number of AI tools. Aria Billie, for example, is a conversational agentic AI that allows customers to check bills, change plans and more, while Aria Allegro is an AI-native usage processing engine that analyses usage patterns, detects anomalies and predicts customer behaviour.
This comes as Superloop has disclosed massive growth in its consumer division, with its customer numbers reaching 435,000 by the end of the first half of the 2026 fiscal year. In that period, it gained 49,000 customers.
“As Superloop continues to scale, consolidating multiple legacy systems into a single, modern billing foundation was essential.
“This platform complements the AI-enabled infrastructure we’ve already built and represents another important building block as we continue evolving toward a more automated, data-driven operating model,” Nick Pachos, chief commercial officer at Superloop, said.
This latest AI implementation move follows Superloop’s celebration of its AI now being responsible for over half of its customer service operations.
Calling the transition a key achievement, Superloop chief executive Paul Tyler revealed the transition during the company’s half-year results presentation last week, adding that the increased reliance on AI in customer service roles had benefited both shareholders and customers.
“Customer satisfaction directly impacts our growth and profitability. Our investments in automation and AI have been paying dividends, with demonstrable improvements in both customer experience and cost-to-serve,” Tyler said.
“We are increasingly embedding AI and workflow automation across support and operations, and we’re now seeing tangible benefits.”
While there has been no mention of job cuts as the company increasingly focuses on AI, the move to AI in customer service and other roles seems to be a trend among Australian and international businesses.
Earlier this week, it was reported that Australian software and logistics firm WiseTech announced that it was to cut roughly 2,000 jobs over the next 24 months, over half its workforce, citing AI as the key driver behind the decision.
