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Australian real estate and fintech organisation Lendi Group has launched a new agentic AI-powered companion to assist customers with tracking home loan rates and property values and finding better deals.
Lendi Group, which is made up of Lendi and Aussie Home Loans, launched its Lendi “Guardian” agentic AI, which the company said can monitor any changes in home loan rates and can search for better deals, ensuring users are getting the best deal.
“Lendi Guardian is like having an expert watching over your home loan 24x7, ensuring you never miss a chance to save or get ahead,” said CEO David Hyman during the AWS Financial Services Symposium in Sydney, as first reported by ITNews journalist Ry Crozier.
“Think one-tap refinance journeys [and] pre-filled forms – this is anticipating, not just responding to your needs.”
Hyman said the app will provide users with monthly credit score updates, live loan balances, live equity positions, financial health monitoring and the rate radar, which “scans thousands of home loans daily”.
“If there’s a sharper deal available, customers get alerted right away, and they can move straight into that process,” he said.
The launch of Guardian is part of the Lendi Group’s wider dedication to becoming “AI-native” by June 2026, a goal it thought up during a “town hall” meeting in August. At the core of this plan is the effort to “reimagine” home financing using AI.
“Right now, we’re AI-adjacent – we’ve embedded AI into parts of the business, but it’s not yet at the heart of everything we do,” he said at the time.
“By June 2026, agentic AI will be the default in every workflow, decision and experience. This is our moment to break away from the pack.”
Hyman said that AI will be used within “every workflow, every decision, every customer experience, [and] every broker experience”.
Lendi has been implementing AI since 2023, with its existing bots, Voxi, Sam, and Mel, having delivered massive results for the company.
“Our original agent, Voxi, has saved our team over 55,000 hours a year by cutting post-call admin and lifted customer satisfaction by 20 per cent,” Hyman said during the town hall last month.
“Sam successfully handles 74 per cent of after-hours calls for Aussie, and Mel books hundreds of appointments every month from customer chats.”
However, its recent efforts to “reimagine” the home loan experience have pushed the company towards going fully “AI-native”.
“We created a special internal team with a mission to completely reimagine a vertical slice of the mortgage process, [and gave them a] completely blank sheet of paper and an AI-first mindset,” Hyman said.
“We focused first on the refinance journey, and the team were tasked with a complete redesign for an agentic approach, from the very first question, ‘Can I get a better rate?’, all the way through to credit eligibility checks and lender approval.
“This wasn’t just our engineers tinkering on the side – it was actually a cross-functional AI-native sprint. It’s now 16 weeks in, [and] 30,000-plus hours across every corner of the business, every business domain.”
Hyman said it was this that gave Lendi the “complete conviction to double down” on AI integration.
“Unlike others, we’re not using AI as a downsizing tool,” he said.
“We’re bringing all our people on the journey with us – that’s training, tools and agents to scale their impact.
“Right now, most companies that we speak to are still … asking how they can make people faster. How can they shave minutes off that task?
“But … the breakthrough with AI [comes] when you flip the model upside down: it’s when AI agents are moving first, and humans are then orchestrating – they’re handling the exceptions, focusing on the truly human work and connecting with people.
“If we can do this, and I believe we can, we’ll be one of the first businesses of our size certainly in Australia, to make the leap from AI-adjacent to fully AI-native,” Hyman said, adding, “we’ve got nine months to go”.
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