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Qantas confirms data breach was not a cyber attack, app back to normal

Qantas has confirmed that the data breach it suffered through its app earlier this week was a technical issue and not the result of a malicious cyber attack.

user icon Daniel Croft
Fri, 03 May 2024
Qantas confirms data breach was not a cyber attack, app back to normal
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The Qantas data breach, which occurred earlier this week (Wednesday, 1 May), saw some customers using the airline’s app surprised to see the booking details of other customers, alongside the ability to change seats, cancel flights, and even book new flights.

Qantas was quick to fix the issue on the same day and confirmed that no financial information was visible, nor were customers able to use other people’s boarding passes to board flights.

While the cause of the incident was originally unknown, Qantas today (3 May) released a statement confirming that a cyber attack was not responsible and that a technical issue was to blame.


“On Wednesday, we experienced an issue with the homepage of the Qantas App. We want to apologise to all our impacted customers and assure you that the app is stable and operating normally,” Qantas said in a letter to its customers seen by Cyber Daily.

“We have now identified the root cause and can confirm that this was a technology issue, and there is no evidence of a cyber incident.”

Qantas added that it has “done everything we can to fully understand what went wrong so we can prevent it happening again”.

“If you have upcoming travel, there is nothing you need to do. You can check your flight details at any time on the Qantas App or website as usual,” it said.

“We will contact you directly if we determine that your sensitive travel information has been incorrectly displayed to another person.”

Daniel Croft

Daniel Croft

Born in the heart of Western Sydney, Daniel Croft is a passionate journalist with an understanding for and experience writing in the technology space. Having studied at Macquarie University, he joined Momentum Media in 2022, writing across a number of publications including Australian Aviation, Cyber Security Connect and Defence Connect. Outside of writing, Daniel has a keen interest in music, and spends his time playing in bands around Sydney.

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